Purchase returns

Exchange and Return

1 Carefully pack the goods in the original packaging in the full package (goods delivered in the kit must also be returned in the kit).
2 Fill out the return application attached to the order.
3 Attach a copy of the cash receipt, indicate the method of refund (postal transfer or transfer to a bank account with an indication.
4 Send the parcel by mail to the address of the seller who sent the goods to you.
5 After sending the parcel, please notify us of this by writing an email to support@ubay.com.ua

Reasons for the return and exchange of goods

The buyer has the right to return the goods (the return of the goods is made if the specified goods were not in use, their consumer properties, factory labels, presentation, etc.) were saved, without giving reasons within 14 (fourteen) calendar days from the date of actual receipt of the Goods directly from the seller or persons representing the Seller.

According to Law No. 124-VIII of January 15, 2015, the Government of Ukraine approved the “List of non-food goods of good quality that cannot be returned or exchanged for similar goods of a different size, shape, style.”

This list indicates the impossibility of returning Goods of good quality, having individually-determined properties, if such Products can only be used by the consumer purchasing it.

To return the goods you need to submit a document confirming the fact and conditions of its purchase, as well as fill out an application for the return of goods.
Return of the Goods, in the event that defects are found related to non-compliance with the conditions of the Order arising through the fault of the Seller:

If the Goods were transferred to you with partial non-compliance or in violation of the conditions of the Order due to the Seller’s fault regarding the assortment, completeness, quantity of the Goods, you have the right to notify the Seller (no later than seven calendar days after receipt) of these violations and demand their elimination.

You also have the right to refuse the goods and return the money paid. In this case, the Product must be returned to the Seller with preservation of the original presentation, its consumer properties, seals, factory labels.

To return the goods you need to submit a document confirming the fact and conditions of its purchase.

To make a return, you need to fill out an application for a return of goods.

You can familiarize yourself with the full version of the Consumer Rights Act and get expert advice at:

https://meget.kiev.ua/zakon/zakon-zaschite-prav-potrebiteley /